Refund policy
REFUND POLICY
Last Updated: September 8, 2026
At QADAR BEAU, we want you to feel confident about your purchase. This Refund Policy explains our current return, exchange, damage, and refund procedures.
1. 30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving an eligible item to request a return.
To be eligible for a return, the item must generally be:
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in the same condition in which you received it;
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unworn and unused;
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accompanied by any original tags;
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in its original packaging; and
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accompanied by a receipt or other proof of purchase.
Items that show signs of wear, use, washing, alteration, damage caused after delivery, or removal of required tags may not qualify for return.
2. Starting a Return
To request a return, contact:
Please include your order number and the item you would like to return.
Returns must be approved before merchandise is sent back.
If your return is accepted, we will provide return instructions and a return shipping label.
Items sent back without first requesting and receiving return authorization may not be accepted.
3. Return Address
Approved merchandise returns must be sent according to the instructions provided with your return authorization.
Our current return address is:
217 Wrangler Drive
Coppell, TX 75019
Please do not send merchandise to our Wilmington business mailing address.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
Contact us promptly if an item is:
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defective;
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damaged;
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misprinted;
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materially different from what you ordered; or
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the wrong item.
Email:
Please include your order number and photographs of the item and packaging when appropriate.
We will review the issue and determine the appropriate remedy, which may include replacement, reshipment, refund, or another reasonable resolution.
5. Made-to-Order Products
Many QADAR BEAU products are produced or fulfilled after an order is placed.
Minor variations in print placement, color appearance, stitching, or finishing that occur within normal production tolerances are not necessarily considered defects.
This does not limit your rights regarding products that are materially defective, damaged, incorrect, or otherwise eligible for return under this Policy or applicable law.
6. Non-Returnable Items
Certain items may not be eligible for return.
These may include:
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gift cards;
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final-sale merchandise;
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sale items identified as final sale;
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personalized or customized products, if offered and identified as non-returnable;
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merchandise that has been worn, used, washed, altered, or damaged after delivery.
If you are unsure whether an item qualifies for return, contact us before sending it back.
7. Sale Items and Gift Cards
Unless otherwise stated or required by law:
Sale items identified as final sale and gift cards are non-refundable.
8. Exchanges
We do not guarantee direct exchanges.
The most reliable way to obtain a different size, color, or product is to:
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request a return for the eligible original item;
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complete the approved return; and
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place a separate order for the replacement item.
Product availability cannot be guaranteed while a return is being processed.
9. Refund Inspection and Approval
We will notify you after we receive and inspect your return.
We will then let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Refunds are not issued to a different payment method unless required by law or technically necessary.
10. Refund Processing Time
After an approved refund is issued by QADAR BEAU, your bank, credit-card company, PayPal, Shopify payment provider, or other financial institution may require additional time to process and post the refund.
Please allow up to 10 business days after we approve and issue the refund for normal financial-institution processing.
If more than 15 business days have passed since we confirmed that your refund was approved, contact:
11. Shipping Problems
If your package appears lost in transit, arrives damaged, or contains an incorrect item, contact us promptly.
For packages marked “Delivered” but not received, we may ask you to:
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verify the shipping address;
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check the delivery location;
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check with household members or neighbors where appropriate; and
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contact the carrier for delivery details.
We will assist in reviewing the circumstances where possible.
12. Order Cancellations
Orders cannot generally be modified after checkout.
Cancellation may be possible if you contact us within 12 hours of purchase, but cancellation is not guaranteed.
Because many products are created or fulfilled to order, production may begin quickly.
Once production, processing, or fulfillment has begun, we may no longer be able to cancel the order.
Contact:
as soon as possible if you need assistance.
13. Refunds for Orders We Cannot Fulfill
If QADAR BEAU is unable to fulfill or ship an order and the order is canceled, we will issue the appropriate refund to the original payment method.
We will not substitute store credit for a refund where applicable law requires a monetary refund.
14. Consumer Rights
Nothing in this Refund Policy limits rights or remedies that cannot legally be waived under applicable consumer-protection law.
Where applicable law provides you with additional rights, those rights will apply.
15. Contact Us
Questions about returns or refunds may be sent to:
QADAR BEAU LLC
Email:
contactus@qadarbeau.com
Telephone:
(844) 335-4440
Business Mailing Address:
1521 Concord Pike
Suite 301 #212
Wilmington, DE 19803
This Wilmington address is not the merchandise return address.
Approved merchandise returns currently go to:
217 Wrangler Drive
Coppell, TX 75019